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To Order
1. Choose an award from the
On-line Catalog.
2. If applicable, choose the figure you want placed on the top from the
Figures Page.
3. If applicable, choose the color scheme for your award.
4. To place an order, use our shopping cart, call our toll free number
(800-498-9776), fax us (831-385-3949), or email us at
sales@allstartrophies.com.
Include your name, shipping address, phone number, and all engraving.
We cannot accept any engraving over the phone. Please do not consider your order
finalized until you have received a confirmation from us.
5. The minimum order is $20 not including shipping cost.
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Engraving
We offer
FREE
text engraving on all awards.
Logo and artwork charges will still apply.
Engraving of a logo or artwork is very time-consuming. You must provide us with clean, black and white or grayscale, artwork. Our setup fee is a one-time charge of $15.00 with a $7.50 per item charge for engraving.
All engraving is guaranteed to be accurate provided it is sent to us via email or clear readable fax. If we make a mistake in the engraving that is taken by email or fax, we will redo it at no charge to you. If the mistake is yours, we will redo it, however you will be charged for new engraving material as well as the engraving. The engraving charge will be ½ the regular rate. Please do not send your engraving until you have carefully checked the spelling. Engraving taken over the phone is NOT guaranteed to be accurate.
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Shipping
We ship by UPS or Priority Mail unless otherwise requested by the customer.
Priority is usually 3 days to you after it leaves our shop. We charge actual
shipping charges.
If you are requesting a quote on shipping charges at the beginning of the transaction, we can only give you a rough estimate. We will do our best to quote accurately, however, if the charges are over the amount quoted, the actual charges is what you will be charged.
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Turnaround Time
Our standard turnaround time is two weeks. This means your order will be
delivered to you within two weeks from the date of your order. If you have a
change in your order, the delivery date may also be changed.
On very large orders or special requests, the turnaround time may be more than
two weeks. If so, we'll let you know in advance.
We will make every effort to get your order out as quickly as possible.
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Rush Orders
It is possible to get a rush order on many of our items provided these items are in
stock. Keep in mind that when you are requesting a rush order you must be willing
to absorb the shipping costs involved, which can get quite costly.
There is a standard $10 rush order fee for anything requested in less than
two weeks.
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Catalogs
We do not print catalogs. We believe in having as little overhead as possible
while providing you with the best service and prices. All of our products, however,
are viewable online. Check out our
On-line Catalog
to see our current product line.
If you don't see what you're looking for give us a call (800-498-9776),
and we'll do our best to help you find it.
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